Delivery Timelines
| Order Type | Dispatch Time |
|---|---|
| Ready-to-ship products | 1-2 business days |
| All other jackets | 5-10 business days |
Note:
- Ready-to-ship products are packed and ready to leave our workshop immediately.
- Dispatch times for other products vary — see the table above for estimates.
- Once dispatched, delivery typically takes 3-4 business days.
Shipping Cost
Shipping is a flat $15 per order ($20 for orders shipping within the United States), and free on orders over $300. Your exact rate is calculated and shown at checkout based on your delivery address.
Courier Service
We ship using express courier services such as DHL and FedEx, and reserve the right to choose the courier we believe offers the most efficient delivery for your order.
We are currently unable to ship to PO Box, APO, DPO, or FPO addresses.
Customs Duty
If customs duties are applied to your order, we will cover the cost. You will need to accept the delivery and pay the duty upfront — once paid, share the receipt with our Customer Support team for reimbursement, which may take up to 5-7 business days.
Lost or Damaged Products
If your tracking link shows your parcel as delivered but you have not received it, contact our Customer Support team and the courier within 5 working days of the delivery date shown on tracking to start an investigation. Claims made after 5 working days cannot be accepted.
Once the courier confirms the loss or damage, we will replace the item with store credit or a replacement of your original order. Lost orders are not eligible for a cash refund.
Rescheduling and Delivery Issues
Tracking: Once your order ships, we will send you a tracking number. It is your responsibility to follow up with the courier if delivery is delayed or an attempt is missed. After multiple failed delivery attempts, the courier may return or destroy the parcel, and we will not be responsible for that outcome.
Refused deliveries: If you refuse a delivery and ask for it to be returned to the courier, the parcel is treated as lost — we are unable to process a return in that case. To return an order, please accept delivery first and then follow our return instructions.
Incorrect address: Please make sure your shipping address is correct before checkout — once an order has shipped, we cannot reschedule delivery to a different address. If a package goes undelivered because of an address issue and is destroyed by the courier, we are unable to offer a refund or return.
Other Policies
Order confirmation: You will get an email confirmation once your payment is received — contact us if you do not see it.
Combined shipments: If you place multiple orders to the same address, we may combine them into one shipment to save time and cost, unless you tell us otherwise. This can slightly delay the first order.
Complimentary items: Orders of more than 10 products do not include complimentary items by default — exceptions may apply at our Customer Support team's discretion.